Conversation Cards Privacy Notice 07.07.2022
Neami collects some of your personal details to register your account so that you can access, interact with and save the Conversation Cards with ease.
This Privacy Notice explains how your personal information and responses will be treated as you access and interact with this website.
Neami’s Conversation Cards Privacy Notice complies with the legal obligations of the Commonwealth Privacy Act 1988 and the Australian Privacy Principles.
Neami will protect your privacy and will not share your information without your consent unless it is necessary for safety reasons or the law requires us to.
Conversation Cards
Conversation Cards is a digital tool for mental health consumers, NDIS participants and health professionals (Users) to use for facilitating good support conversations and goal planning. The Conversation Cards are designed to be used on your own or with a support person.
The Conversation Cards app enables you to take notes and save your responses to different cards relating to your supports, goals, ideas, and to share them with a health professional or support person if you want to. These saved responses are designed for your personal use and Neami does not read or collect that information for any other purpose. Users won’t receive any feedback on the responses they save in the cards from Neami.
Limited support from Conversation Cards and who to contact if experiencing distress or needing emergency support
The Conversation Cards are a practice tool designed for private and reflective use for an individual or to support a conversation between a participant and health professional. The card responses will not be monitored by Neami and Neami is unable to provide any direct support to participants should they write anything that is a cause for concern in their account.
Users are encouraged to talk to someone in their support network such as a support coordinator, psychologist, GP, or friend if they need wellbeing support.
Neami does not offer crisis and emergency support. Please contact one of the below services that can offer assistance 24 hours a day.
Triple 0 (Ambulance, Fire, Police) 000
Lifeline 13 11 14
Kids Helpline 1800 551 800
Suicide Call Back Service 1300 659 467
Information we collect and How we use it
We recognise that privacy is important, and we are committed to protecting your privacy rights. We use the information we collect about you to provide a personalised experience when using our software.
By using our Service, you consent to the collection and use of your personal information as outlined in this Policy.
1. Types of information we collect
To use the Conversation Cards, Users need a personal account or a health professional account. When creating an account, Users consent to the collection of personal information by Neami in accordance with this Privacy Notice. Email addresses and any other contact details provided will not be added to a mailing list without a User’s consent.
Participant registration
To create an account for personal use, the following information is required and will be collected by Neami:
- Name – this can be a nickname instead of your full name, or a pseudonym.
- Email address
- Type of User (Participant or Health Professional)
- Account password, which we maintain in encrypted form on secure servers
Health professional dashboard registration
To create an account for use as a health professional, the following information is required and will be collected by Neami:
- Name – this must be your full name
- Email address
- Service provider/employer
- Role/position held
The Conversation Cards registration for health professionals collects a little bit more information, so that it enables health professionals to share the Conversation Cards with multiple consumers or clients via a Dashboard, or view a consumer’s or client’s response if it was shared by them.
Neami also collects some additional information about health professionals to better understand the target audience for the Conversation Cards for evaluation purposes. This information will be used to help Neami to evaluate the relevance, usefulness, and target audience of the Conversation Cards so we can ensure we are sharing the resource with those who find it helpful.
2. Use and disclosure of data collected
The data collected is stored in the User’s account in a secure server but is not actively monitored or viewed by Neami. Neami will not share User data with third parties unless required by law or if there is a serious risk to a person’s safety. The User can share User data with their own support services and health professionals.
The User also can delete data they input into the website by deleting/closing their account.
3. Storage of data collected
Information collected through the Conversation Cards website is stored through VentraIP.com.au hosting solutions. The data is processed and stored on servers in Australia. These parties process such personal information based on our instructions and in compliance with the appropriate confidentiality and security measures.
Access to data collected is limited to the User and Neami, as required, except where the User has chosen to share information with a health professional user. If a User chooses to share their personal information with someone other than Neami, Neami takes no responsibility for how that information is used and cannot ensure that the other person will maintain the privacy of that information.
We take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorised access to systems where we store personal data.
We restrict access to personal information to Conversation Cards employees, contractors and agents who need to know that information to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
For more information about VentraIP privacy terms please visit
https://ventraip.com.au/terms-policies-agreements/
However, please note that no data transmission over the Internet can be guaranteed to be 100% secure, so while Conversation Cards strives to protect your information, Conversation Cards cannot ensure or warrant the security of any information that you voluntarily give to Conversation Cards.
4. User communications
When you share your responses with another user, an email is sent to that user with communication about the Conversation Cards service. That user can then log in and see your information and responses you have shared with the service.
We may retain those communications to respond to your enquiries and improve our services.
If you no longer wish to receive email notifications from Conversation Cards, please let us know by contacting us. In the text of your email, specify which notifications you no longer wish to receive and provide your exact name, email address so that we can ensure that you stop receiving the notifications that you no longer wish to receive. After such a request is received, Conversation Cards will use reasonable efforts to refrain from including you when sending such notifications.
5. Conversation Card Cookies
When you visit the Conversation Cards website, we send one or more cookies – a small file containing a string of characters – to your computer that uniquely identifies your browser. We use cookies to improve the quality of our Service by storing user preferences and tracking user trends.
Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Conversation Cards features, and services may not function properly if your cookies are disabled. Cookies collect the date and time of your visit and your registration information. Conversation Cards uses permanent cookies. This means that the cookie stays on your hard drive until you delete it.
You can delete our cookie at any time by following the instructions contained in your browser’s help file, or by contacting that company providing your browser’s technical support.
Conversation Cards does not use cookies to store information such as credit card numbers, telephone numbers, or any other sensitive information. Conversation Cards may use cookies to deliver your content personalised for your profile, to save your password so you don’t have to re-enter it each time you visit our site, or for other purposes.
IP Address
An Internet Protocol (IP) address is a number that’s automatically assigned to your computer whenever you’re surfing the web. We may retain your IP address in order to help us diagnose problems with our servers, to administer our website, to help identify you, to gather broad anonymous demographic information (such as the number of visitors from a geographic area), to enforce compliance with the Conversation Cards terms and conditions, or otherwise in order to protect our services, sites, customers, or others.
Log information
When you use our Service, our servers automatically record information that your browser sends whenever you visit a Conversation Cards page. These server logs may include information such as your web request, IP address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
Copyright
Please note that the Conversation Cards are Copyright of Neami National.
Neami has created the Conversation Cards to support individual consumers and professionals who support individuals and has therefore ensured the website is available free of charge.
You can freely use and print the materials, however you cannot alter or sell the Conversation Cards or use them for profit. Credit or attribution must be given to Neami National as the creator.
Contact us
If you have any privacy concerns, please contact us at feedback@neaminational.org.au or support@conversationcards.app
For more information on protecting your privacy and your rights to your information, please visit The Office of the Australian Information Commissioner (OAIC).
Please note: We may make changes to this Privacy Notice from time to time. The most current version will be posted on our website.
